They're licensed and pastoral counselors who have at least a master's degree level of training, have done thousands of supervised hours, practice recognized techniques, and follow the same ethical codes you'd find anywhere reputable. They're experienced, have sat with a lot of hard stories, and they know how to handle real life - even the messy parts. And we help you find the right counselor based on what you're dealing with, so it feels like a good fit from the start.

You go to our intake page and fill out our form to let us know what’s going on - nothing too nosy. Our intake folks might follow up with a question or two, then they send you a few counselor profiles to look over. You pick the one who feels right. We set up your account, you do a little paperwork, and then you book your first session. That's it. Some people worry it'll be awkward at first, but honestly, most say it feels natural pretty quick.

Yes! We know that stories are precious, trust is fragile, and continuity matters. You build trust with one person, session after session, and then you stick with them unless something's not clicking - then we switch it up, no drama.

Sessions run 50 to 55 minutes. Most people do somewhere around 10 to 15, but some stop sooner, some go longer. It's not a package deal; it's whatever you and your counselor agree makes sense for you, and you can even pause or change times if you decide.

We call it Integrated Counseling. It's a fancy way of saying we take the best tools therapists and science have found over the years - things like EMDR for trauma, IFS for those inner parts that argue with each other, CBT, EFT, Gottman, story work, all of it - and we set them against this big biblical story: Creation, Fall, Redemption, Consummation. But here's the thing a lot of people miss: you don't have to believe any of that to benefit from GCN, because we don't ask, and we don’t judge. We don't care if you're devout, doubtful, or done with faith altogether. We've got clients who are Muslim, Hindu, atheist, agnostic, witches, LGBTQ+, straight - doesn't matter. Nobody's trying to convert you. If you want to bring your faith into the room, great - our counselors can go there. If you don't, we won't. Either way, you get solid, evidence-based care. Sessions are live, always with the same counselor you chose yourself. No driving across town, no missing work - just you, them, and your story.

That's fine.  We have clients all over the world. Sessions are online, so as long as you've got decent internet, you're good. It's not perfect for everyone, but for so many people far from home or who don’t have good care close by, it's been a lifeline.

It varies a bit – it depends on the counselor's experience and sometimes the complexity of what you're working through. But we tell you the exact rate upfront, before you ever commit. No surprises.

No, and we made that choice on purpose. Insurance comes with rules, paperwork, limits on how many sessions, sometimes even on what you can talk about. Without it, things stay flexible, you-focused. More time for the work that actually matters. If you have insurance coverage, we can provide you the information you need for reimbursement though. Just let our intake team know when you get set up and they’re happy to help.

Most folks just put a card on file - it's encrypted and secure. We just charge it after each session. Everything's in US dollars, even for international clients. We believe simple is better.

A lot of companies do that now. If yours has a benefit, just tell us during intake and we'll sort out the details. It's not insurance; it's separate, be we handle it all case by case so you can maximize your benefit. We’ll even say thanks to your employer if you’d like us to.

Yes! Confidentiality is a cornerstone of our practice. All sessions are private and protected under applicable laws, such as HIPAA. What you say stays in that room - digital though it is - unless you're about to seriously hurt yourself or someone else. Then we do what we're legally required to do for everyone’s safety. Otherwise, it's locked down.

Give us 24 hours' notice, no problem, no charge. Less than that, or if you chose not to attend, unfortunately it's the full session fee. It's not to be harsh - it's so we can keep spots open for everyone who needs them. And it really is the standard in our work.

A computer or tablet with a camera and mic and decent internet. We use a secure platform so you don't have to download anything complicated at your end.  Simple!